Return & Refund Policy

1. In the case that you are not satisfied with your purchase (e.g. damaged during shipment, wrong item/type/shade/etc.), kindly inform Customer Service before returning the item. Otherwise, your request will not be processed.

    • Product return request must be made within 7 working days from date received
    • Damaged items must be returned together with their original box and receipt.
      • Kindly inform Customer Service before returning the item otherwise the request will not be processed. Please provide the return parcel tracking number for all items.

      You can choose to have either a prorated refund (if order has applied promotion code) to your bank account (within 1-14 working days) 

      Customers would have to bear the postage fees for shipping item(s) back to us during the return process, then we will refund a maximum of RM 5.00 for your return shipping charges to your account.
      Please allow 14 working days for this process to be completed.


      For more information, kindly email to support@thelavida.com.my


      How can I return my purchase?

      Kindly email your inquiry to support@thelavida.com.my with the subject “Return Item”. We will assist you as soon as possible.
      Please allow 7 working days for your inquiry to be processed.
      To make the process run smoother and faster, do email your inquiry with picture(s) of your item(s) & its condition and your order details for record purpose.

      Please allow a minimum of 14 working days from the date we receive your return package.
      Refund will based on customer actual paid - Final payment to refund, voucher cannot change into cash term.

      You can contact our customer service at 03-5888 8084 or email your inquiry to support@thelavida.com.my
      Our customer service will contact you during working days and hours.