Delivery & Rates

  1. All orders received are subject to bank authorization prior to processing. Only authorized orders will be processed.

  2. Orders are processed for delivery on business days only (Monday to Friday, excluding Public Holidays). Delivery estimation usually takes between 3 to 7 business days for West Malaysia and 4 to 9 business days for East Malaysia.

  3. Our standard delivery charges per order are as follows:

West Malaysia: Weight  < 1kg  - RM 9.00 , Every sub break 1kg add extra RM 2.00

East Malaysia: Weight < 1kg - RM 17.00, Every sub break 0.5kg add extra RM 7.00

 

  1. Orders are dispatched for delivery between 9.00am – 5.00pm from Monday to Friday,

 

  1. We only deliver to addresses in Malaysia. We do not deliver to PO Box addresses or ship internationally.

 

  1. We understand that getting your purchased orders quickly is important to you, so we make every effort to process and deliver your orders as soon as we can. To ensure prompt delivery, kindly ensure that you provide us with an accurate delivery address, contact details including telephone number and email address. Failure to do so may risk our courier service being unable to deliver in a timely and prompt manner.

  2. You'll receive an email with your tracking information once your order has been shipped. 

  3. Shipping may take additional time during sale periods, holidays and extreme weather events.

  4. Address cannot be changed once order is paid, Charm Moments is not liable for wrong address in the invoice.